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FAQs

Why am I being charged tax? How is the amount determined?

All YousicPlay classes are subject to local government taxes. The tax law for your jurisdiction determines the type and amount of applicable tax.

Can I buy a class as a gift for someone else?

At the moment, we do not offer a “gift” feature. We are working on implementing this feature! If you are looking to purchase a class for someone else, you can purchase a class, create a login for them, and give them the login information you have cre

How do I redeem a coupon code?

If you have a coupon code, you will redeem it at checkout. At the top of the checkout page in the section that includes the class price, you will see an option to “Add coupon code.” Click on the button and add your coupon code to claim your discount!

What are the accepted payment methods?

We currently accept payment via credit/debit card, and PayPal. We accept MasterCard, Visa, American Express, and Discover.

Why won't my payment go through?

We’re sorry that you are having difficulty completing your payment. Here are a few common solutions that may solve the issue you are experiencing during checkout. If your payment still isn’t going through, it may be due to a page loading issue. Go to

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